Limoo Privacy Policy

Effective date: May 7, 2026

This Privacy Policy explains how Neshatco AI Development Labs ("Neshatco", "we", "us", or "our") collects, uses, shares, and protects information when you use Limoo.

1. Information We Collect

We collect information you provide or generate while using Limoo, including:

• Account information, such as email address, display name, avatar, sign-in provider identifiers, locale, timezone, and last activity time.
• User content, such as photos, images, videos, voice recordings, uploaded audio, generated voices, generated images, generated talking videos, prompts, instructions, form fields, and related metadata.
• Payment and entitlement information, such as subscription status, product identifiers, credit balances, credit ledger entries, renewal status, and purchase events received from app stores or payment providers.
• Device and app information, such as platform, app version, push notification tokens, notification preferences, crash or diagnostic information, and basic logs needed to secure and operate the Service.
• Reports and moderation information, such as content reports, abuse reports, review status, moderation classifications, rejected content logs, and support communications.

2. How We Use Information

We use information to:

• Provide, operate, personalize, and improve Limoo.
• Authenticate users, maintain sessions, and secure accounts.
• Upload, store, process, generate, transform, and deliver AI media.
• Manage subscriptions, credits, balances, paywalls, and purchase restoration.
• Send service messages, push notifications, and account-related updates when enabled.
• Detect, prevent, investigate, and respond to abuse, fraud, non-consensual deepfakes, impersonation, illegal content, security incidents, and policy violations.
• Review content reports, process takedown requests, and comply with legal obligations.
• Analyze performance, debug issues, and improve reliability.

3. AI Processing and User Content

Limoo may process photos, audio, videos, prompts, and generated outputs using internal systems and third-party AI providers. This processing can include face, image, speech, voice, prompt, and content-safety analysis. Do not upload content unless you have the rights and consents required by our Terms and Acceptable Use Policy.

4. Face Data

Limoo does not collect biometric identifiers. We do not create, collect, or store faceprints, facial geometry templates, or any data designed to identify a person by their face.

• What we process: photos and videos you upload or generate may contain faces. On your device, Limoo uses on-device face detection (Google ML Kit) only to check whether an uploaded photo contains a face and to classify the image type. This detection runs locally on your device, produces no biometric template, and its results are not transmitted or stored as face data.
• Use: your uploaded photos and generated media are used solely to provide the features you request — for example creating AI images, face swaps, or talking videos. We do not use face data to identify people, and we do not use your photos or face data for advertising or to train our own models.
• Sharing: to generate the media you request, your images are processed by the AI infrastructure providers listed in Section 5 acting as processors for that generation only. They are not permitted to use your images for other purposes.
• Storage: uploaded and generated media are stored as ordinary image and video files in our cloud storage (Wasabi or Cloudflare R2) in access-controlled buckets.
• Retention and deletion: media containing faces is retained until you delete it or delete your account. Deleting your account in the app (Profile → Delete account) permanently removes your media and associated records. You can also request deletion at privacy@neshatco.com.

5. Service Providers

We may share information with service providers that help us operate Limoo, including Supabase for authentication, database, edge functions, and storage-related services; Wasabi or Cloudflare R2 for media storage and delivery; Fal, WaveSpeed, RunPod, ElevenLabs, Resemble, and similar AI infrastructure providers for generation or processing; RevenueCat, Apple, and Google for purchases and subscriptions; and Google or Apple for sign-in. These providers process information under their own terms and privacy commitments as applicable.

6. Public and Community Content

If you publish content to a community or public area, that content may be visible to other users and may be available for remixing, viewing, reporting, or interaction inside Limoo. Do not publish personal or sensitive content unless you intend it to be public and have all required rights and consents.

7. Legal, Safety, and Abuse Sharing

We may access, preserve, or disclose information if we believe it is reasonably necessary to comply with law, enforce our terms, protect users or the public, investigate abuse or security issues, prevent fraud, respond to lawful requests, or report illegal content such as child sexual abuse material or credible threats.

8. Retention

We keep information for as long as needed to provide Limoo, maintain records, enforce our terms, comply with legal obligations, resolve disputes, and protect safety. Generated media and uploads may remain until deleted by you, removed by moderation, or expired under our retention practices. Some audit, consent, payment, security, and abuse records may be retained longer where necessary.

9. Deletion and Access Requests

You may request access, correction, deletion, or export of personal information by contacting privacy@neshatco.com. We may need to verify your identity before processing requests. Some information may be retained where required or permitted by law, including consent logs, payment records, security records, and abuse-prevention records.

10. International Transfers

We may process and store information in countries other than where you live. These countries may have different data protection laws. Where required, we use appropriate safeguards for international transfers.

11. Security

We use technical and organizational measures designed to protect information, including authentication, access controls, row-level security, and limited service-role access for backend operations. No system is perfectly secure, and we cannot guarantee absolute security.

12. Children

Limoo is not intended for children. You may not use Limoo if doing so would violate applicable age, consent, or child-safety laws. We do not knowingly collect personal information from children in violation of applicable law.

13. Your Choices

You can manage notification preferences in the app, sign out, delete certain content, or contact us about privacy requests. If you disable notifications or delete content, some functionality may be limited.

14. Changes

We may update this Privacy Policy. If changes are material, we may require you to accept the new version before continuing to use Limoo.

15. Contact

For privacy questions or requests, contact privacy@neshatco.com. For legal notices, contact legal@neshatco.com.